Frequently Asked Questions

Everything you need to know about shopping with Jugnu Lahore

What is the standard delivery time for orders within Pakistan?

For orders within Lahore, we typically deliver within 2-3 business days. For other cities across Pakistan, please allow 4-7 business days for your package to arrive.

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery services nationwide. You can also opt for secure online payments via credit/debit cards at the time of checkout.

What is your return and exchange policy?

We offer a 7-day hassle-free exchange policy. If the size doesn't fit or you receive a faulty product, please contact our support team with your order number to initiate an exchange.

How do I ensure I am ordering the correct size?

Each product page features a detailed size chart tailored to that specific garment. We recommend measuring a similar item from your wardrobe to compare dimensions before purchasing.

Are the colors of the products accurate on the website?

We strive to display our colors as accurately as possible. However, due to professional lighting and screen resolution settings, slight variations in shade may occur.

Do you ship internationally?

Currently, Jugnu Lahore ships exclusively within Pakistan. We are working on expanding our logistics to serve our international community very soon.